IMPORTANT INFORMATION - CORONAVIRUS (COVID-19)
The Hines team are doing all we can to support our customers and suppliers through these extraordinary times. Please reach out to us if you would like to discuss any speicific requirements you have or challenges you are facing.
In accordance with government guidelines, Hines of Oxford is implementing a protocol of regulating measures to fight and contain the spread of the COVID-19 virus.
We are continuing to run a skeleton staff at our premises in Oxford in order to fulfil orders for the foreseeable future. The skeleton staff working at Hines are Paul & Harvey Robertson (father & son living in the same household so not coming in contact with any more people than they would otherwise). All of Hines employees/partners and their families are well and we want to keep it that way.
(Updated 31.03.20 15:00 GMT)
Protocol adopted includes the following measures
1. Hines of Oxford showrooms are now CLOSED to visitors for the foreseeable future. Please DO NOT visit until further notice. However, our offices and despatch facility remain open with a skeleton staff in order to fulfil online and phone orders and we remain fully at the service of our customers during this time. Orders placed online, by email & by phone will still be fulfilled as normal (subject to stock availability).
2. Cancellation of all face to face meetings (with customers & suppliers). In place of face to face meetings we are arranging video meetings.
3. Constant monitoring and communication with production in France & Belgium. Although Europe is largely 'locked-down' today, people are still able to travel to work if their job cannot be done remotely and therefore most looms are still weaving in France & Belgium.