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Delivery & Returns

UK Deliveries

Most orders are sent quickly by a next day courier for any orders for UK Delivery.  However, for larger orders, Oak Furniture and Custom projects we may use our own fleet of vans for delivery or an alternative specialist white glove delivery.
 
Standard UK Courier - £5 per order (Monday to Friday 9am-5pm)
FREE on orders of £150 or more. Delivery usually made within 1 - 3 working days.

Standard Europe - Please use the shipping quote in the shopping basket for prices (Monday to Friday)
Delivery usually within 3 - 6 working days.
From 1st January 2021 we are still shipping to all EU countries.  Orders placed with delivery addresses in EU countries will be Zero-rated for VAT purposes saving you 20% at checkout.  However, your order is now likely to be subject to Import Duties and/or VAT in the country where you are in reciept of goods.  Please understand that we are unable to accept responsibility for any Import Duties or VAT applied, it is your responsiblity to research what the protocol is in your own country.

Standard Rest of World - Please use the shipping quote in the shopping basket for prices (Monday to Friday)
Delivery usually within 7 - 10 working days.

Click & Collect - FREE (Monday to Friday)
Order before 10pm for collection instore from 12 noon the NEXT DAY or on a day of your choice.  (This applies to products that are in stock at Oxford.  Please call 01865 741144 before ordering).  Please note that Click and Collect is currently suspended due to Covid-19 restrictions.

 

International Deliveries

We deliver to over 50 countries around the world.  For a full list and to find out more please visit our International Delivery page.

Returns

We want you to be happy with your purchase from Hines of Oxford. If you're not for any reason please fill out the return request form below and wait to hear from the team with approval.
You have up to 14 days of receiving your order in which to notify us that you wish to return the item and another 14 days in which to send it back (total of 28 days).
Please fill out the form below or contact us by phone for returns approval before returning any items.  Any orders that are returned without approval may not be refunded.