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FAQs
 

FREQUENTLY ASKED QUESTIONS

Click on questions below for answers to our most asked questions
 
 

 

The name Hines of Oxford goes right back to 1830 when Mr William Hine opened his gentlemen's tailors and outfitters business in Oxford. The company started selling tapestries in 1979. To discover more visit the Hines Heritage page.

 

 

Hines of Oxford have their Main Office, Showrooms & Workshops at Weavers Barn, 46a Windmill Road, Headington, Oxford, OX3 7DE. For more information about how to find us and booking appointments to the showrooms please visit our showrooms page.

 

 

Yes! Gift Cards are a perfect way to show a loved one or someone you respect that you care. View our Gift Card options to get started.

 

 

Yes, we have resellers and Interior Designers all over the world that buy from us to stock their shops and enhance their interior schemes. View our resellers page to find out more how you can buy to resell Hines products.

 

 

There are many resellers of Hines products around the world. However, given the size and diversity of our product offering it is impossible for our stockists to have everything showing at any one time. Therefore, the best place to view the entire collection of tapestries and home furnishings is at our showrooms in Oxford. If you are unable to book an appointment to visit us in Oxford you have up to 28 days to return your online order - find out more about Delivery & Returns.

 

 

There is a growing trend for companies to be set up and run from people's homes all around the world. The internet has made it very easy for small enterprises to offer a large range and hold no stock working from their homes. The advantage of ordering from a long established reputable company such as Hines of Oxford is that you can have peace of mind that your tapestries have been sourced from genuine tapestry mills in France, Belgium and Italy and finished by hand in our workshops in Oxford to the highest standards using only the best materials. If you purchase your tapestry from an online only company you risk buying something that is of inferior quality and not finished to a high standard. In addition to a guarantee of only the best quality, if you purchase from Hines of Oxford you can be assured that your order is returnable for a full product refund within 28 days with no questions asked. If you would like to find out more about us as a company, our heritage and who we are please visit our about us page.

 

 

To care for your tapestry is very simple. Every so often you may wish to use a hand-held vacuum attachment to go over the surface of your tapestry very lightly. This will remove any dust and dirt that has landed on the tapestry whilst hanging on the wall. If you have a stain or more permanent mark present we would recommend speaking to a specialist textile cleaner. Please note that colours may run and the fabric may shrink and Hines of Oxford cannot accept any liability for any shrinkage or colour damage. We would recommend speaking to Behar Profex based in London for expert advice.

 

 

No. Our loom-woven tapestries are made in France, Belgium & Italy and are sent to our sewing workrooms in Oxford to be finished with a tapestry lining and incorporated pocket for sliding a hanging rod or concealed wooden batten through.

 

 

Hanging a tapestry is surprisingly easy to do. Please visit our How to Hang a Tapestry page for more information.

 

 

We know and understand that it can be difficult to imagine just how amazing a tapestry could look on your wall and therefore can be a difficult choice to make. We recommend visiting our PictureIt page for more information on just how helpful digital representation can be to help you purchase the perfect piece for your wall!

 

 

No. All our tapestries are completed ready to hang. If you want to do the tapestry yourself we would recommend contacting Ehrman Tapestry or Jolly Red (Stocked in stores such as Liberty London)

 

 

No. We do not value, offer an appraisal service or buy back tapestries. We recommend that you speak to a reputable auction house (preferably local to you if possible) as they will be much better placed to assist you.

 

 

All our furniture is made in our workshops in England.

 

 

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Delivery of furniture will depend on the size of the piece and the location of the delivery.

 

 

Hines furniture is made from Oak unless otherwise specified. We can also make from Cherry, Walnut, Maple, Birch or Mahogany. For more information about how Hines furniture is made please visit our Oak Furniture page.

 

 

If the furniture is shown as in stock online you can simply order and pay online for quick delivery. If you are interested in ordering a peice to your specifications, you can either order online and pay a 50% deposit with the balance due on delivery or you are also welcome to call us to discuss and make payment over the phone.

 

 

Typically speaking it is possible to customise the size of almost all of our pieces of furniture shown online.

 

 

We ship to over 50 countries worldwide from our shipping facilities in the UK & USA. To find out whether we ship to your country please visit our International Delivery page for more information.

 

 

We accept all major credit and debit cards when ordering (if you wish to pay by AMEX this is only over the phone or in the showrooms). We also accept bank transfer and cheques. Payments by Card are in Pounds Sterling, Bank Transfers can be made in GPB, USD or EURO.

 

 

We hold vast stocks of tapestries and home furnishings in the UK & USA and therefore we can fulfil 99% of orders placed. Due to the nature of our business and our operations, we are unable to show real-time stock availability on our website so we recommend that you email or phone us to find out stock availability before ordering. If you purchase an item online that isn't in stock we will not take payment from your card and you will be advised when the product is due back into stock. You can then decide if you wish to wait or have the order cancelled.

 

 

That is fine. We understand that you may not like the colours, the product may not fit the space properly or you may change your mind. This also applies if your product is damaged. Under UK Law (online and distance selling regulations) you have up to 28 days to return the product to us for a full refund. You must advise us of your wish to return the goods within 14 days after delivery by filling out this form online. You then have up to the full 28 days after delivery to return the item to us. Unless damaged, the return is the responsibility of the purchaser. We can only refund items that are received back in their original condition.

 

 

We aim to despatch orders within 1 working day (depending on the volume of orders at any given time). Generally speaking, UK Deliveries will be received at the delivery address in approx. 2-3 working days. European orders will be delivered in approx. 3-7 working days and the Rest of the World in approx. 7-10 working days. Please contact us if you have a deadline to meet and we will be able to advise if this is possible.

 

 

Postage is calculated by order value. For more information please click here to see the value bands and delivery costs for each value.

 

 

Yes. If your order hasn't arrived within the timeframe estimated by us on email on the day of despatch please click here to login to your account and track your order.

 

 

The Hines showrooms are open from 8.30am to 4.30pm Monday to Friday. The Showrooms, Workshops and Offices are closed on Saturday and Sunday. Visits to the showrooms are by appointment only. Failure to book an appointment may result in being turned away on arrival so please be sure to book in advance to avoid disappointment. You can book to visit us in Oxford by clicking here.

 

 

Our showrooms are easily accessible by Road, Rail and Bus. For more information please visit our showrooms page to find out more.

 

 

Yes! Children are welcome as long as they are accompanied by an adult at all times and they observe social distancing. Please note that when visiting the showrooms adults are asked to wear a face covering unless they are unable. Children under the age of 11 are not required to wear a face covering.

 

 

When you visit the showrooms you will be able to park outside the main entrance. If you need to use the toilet facilities these will be available on request. We do not have a café or any other facility for the provision of food and drink on the premises. There are cafes, grocery shops and other food and beverage establishments within walking distance of the showrooms should you wish to take advantage of this. Planning to stay in the area? Visit our Showrooms page and scroll to the bottom to see things to see and do nearby.

 

 

Before you visit the showrooms you must book an appointment online or by phone. You will then be contacted about your visit to make the best use of the time available. On arrival to the showrooms you will be asked to make full use of the hand sanitiser outside the front entrance door before entering the building. Once inside you will be expected to wear a face covering and maintain 2m social distance at all times. We do not double-book appointments so you will be the only visitor at the showrooms during your stay. If you are unable to wear a face covering please let one of the team know prior to arrival.

 

 

Yes. We are operating from an old building with some steps in order to gain access to the building. We have a purpose built heavy duty metal ramp that can be provided for access up the front steps. Once in the building the floor is made from stone flags and can be uneven in places but is on 1 level throughout.

 

 

Yes. We have free parking for cars that is situated just outside the main entrance to the showrooms. Visit our showrooms page for more information about visiting us.