Below is the Hines of Oxford Privacy Policy, revised to clearly explain how your personal data is used and protected, and updated to demonstrate compliance with UK GDPR and the Data Protection Act 2018.

This version was last updated January 2026.

 

Hines of Oxford Privacy Policy

Hines of Oxford is a partnership with its registered office at: Weavers Barn, 46a Windmill Road, Headington, Oxford, OX3 7DE, United Kingdom.

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy applies to www.hinesofoxford.com (the “Website”) and sets out how we collect, use, store, and protect your personal data.

For the purposes of data protection law, the Data Controller is Hines of Oxford.

If you have any questions about this Privacy Policy or how your data is handled, please contact our Privacy Officer:

Email: [email protected]
Telephone: +44 (0)1865 741144

1. What is “Personal Data”?

Personal Data means any information that relates to an identified or identifiable living individual.

2. What Personal Data we collect

We may collect and process personal data including your name, contact details, billing and delivery address, email address, telephone number, order history, account preferences, and marketing preferences.

We collect this data when you place an order, make an enquiry, create an account, subscribe to communications, or contact us directly.

3. Information collected via the Website

When you browse our Website, we collect limited technical and usage information for analytical and performance purposes. This may include:

– Pages visited
– Date and time of visits
– Browser and device information

This data does not directly identify you.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Cookies we use

Our Website uses cookies and similar technologies to improve functionality and user experience.

Non-essential cookies are only placed after you have provided consent via our cookie banner.

Full details of cookies used can be viewed via our Cookiebot declaration below.

4. How we use your Personal Data

We use your personal data to:

– Process and fulfil orders
– Respond to enquiries
– Manage customer accounts
– Communicate with you regarding products or services
– Improve our Website and services
– Send marketing communications where you have opted in
– Meet legal, accounting, and tax obligations

5. Lawful basis for processing

We only process your personal data where we have a lawful basis to do so, including:

– Performance of a contract
– Legal obligation
– Legitimate interests (where your rights are not overridden)
– Your consent (for marketing communications)

6. Marketing

We will only send marketing communications if you have actively opted in or where permitted under soft opt-in rules.

You can unsubscribe at any time using the link in our emails or by contacting [email protected].

We do not sell your personal data to third parties.

7. Sharing your Personal Data

We may share your personal data with trusted third parties where necessary, including website hosting providers, payment processors, delivery partners, and professional advisers.

All third parties are required to process data securely and lawfully.

8. International transfers

Where personal data is transferred outside the UK, appropriate safeguards are in place, including adequacy regulations or standard contractual clauses.

9. Data security and storage

We use appropriate technical and organisational measures to protect your personal data, including encryption and access controls.

While we take all reasonable steps to protect your data, transmission over the internet is never completely secure.

10. Data retention

We retain personal data only for as long as necessary:

– Customer and transaction records: up to 7 years
– Marketing data: until consent is withdrawn
– Enquiry data: up to 24 months

11. Your rights

You have the right to access, correct, erase, restrict, or object to the processing of your personal data, and to withdraw consent at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12. Changes to this Privacy Policy

Any updates to this Privacy Policy will be published on our Website and the revision date will be updated accordingly.

13. Contact us

Privacy Officer
Hines of Oxford
Weavers Barn, 46a Windmill Road
Headington, Oxford, OX3 7DE, UK

Email: [email protected]
Telephone: +44 (0)1865 741144